Quantity: 1 available
19 & 21 pp.; 9" x 6"; 2 volumes, one text in English, one in French; bound in a continuous, printed blue stapled wrapper in opposition, with a common back cover. Forward by David Farmer, DeGolyer Library. Introduction by Jean-Marie Metzler, SNCF [Societe Nationale de Chemins de Fer Francais].
Title: Minding the Customer. A View of Customer Service and Quality. A Speech Delivered to SNCF on October 13, 1989.
Publisher: Dallas Fort Worth, AMR Information Serv.: 1990
Book Condition: Fine condition
lbs: 3.00 lbs
Seller ID: 1636
Keywords: Americana History Business Economics