Author:[Stanley Marcus]


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Minding the Customer. A View of Customer Service and Quality. A Speech Delivered to SNCF on October 13, 1989.

By: [Stanley Marcus].

Price: $50.00

Publisher: Dallas Fort Worth, AMR Information Serv.: 1990

Seller ID: 1636

Condition: Fine condition

19 & 21 pp.; 9" x 6"; 2 volumes, one text in English, one in French; bound in a continuous, printed blue stapled wrapper in opposition, with a common back cover. Forward by David Farmer, DeGolyer Library. Introduction by Jean-Marie Metzler, SNCF [Societe Nationale de Chemins de Fer Francais]. View more info